FREQUENTLY ASKED QUESTIONS (FAQs) ✣
What types of jewelry does Adaaz offer?
Adaaz specializes in contemporary jewelry that combines modern design with symbolic elements. Our collection includes a variety of pieces such as rings, necklaces, and bracelets, crafted with materials like cubic zirconia and stainless steel to ensure both durability and style.
How can I ensure the longevity of my jewelry?
To maintain the quality of your jewelry, it is recommended to store it in a dry place, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. Our products are designed to be anti-tarnish, which enhances their durability, but proper care will extend their lifespan significantly.
How should I care for my Adaaz jewelry?
To extend the life of your Adaaz pieces:- Avoid direct contact with water, perfumes, and lotions.
- Store them in a dry, cool place, preferably in the pouch or box provided.
- Clean gently with a soft cloth after use.
Do you offer custom designs or personalization?
At the moment, we do not offer custom or personalized jewelry. However, we regularly update our collection with new designs.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to stay updated on sales, promotions, and exclusive offers
What is the return policy for Adaaz jewelry?
Customers may return any unused item in its original packaging within 7 days of receiving their order. Items must be unworn and undamaged to be eligible for a return. Please note that certain items, such as personalized pieces and earrings, are non-returnable for hygiene reasons.
How long does shipping take for orders within India?
For domestic orders, standard shipping typically takes 3-7 business days, while express shipping is estimated at 2-3 business days. Orders above Rs.599 qualify for free shipping. Processing time is generally 1-3 business days before the order is shipped.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at support@adaaz.in with photos of the damaged item. We will either replace the item or issue a full refund, including return shipping costs, depending on the situation.
Are there any international shipping options available?
Yes, we offer international shipping with rates varying based on location. The estimated delivery time for international orders is between 10-15 business days. Please be aware that customs fees, import duties, and taxes may apply and are the responsibility of the customer.
Can I track my order once it has been shipped?
Yes, once your order is shipped, you will receive a tracking number via email. This allows you to monitor the status of your shipment until it arrives at your designated address.
Do you offer exchanges?
Currently, we do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order for the desired item.
What payment methods do you accept?
Adaaz accepts various payment methods, including credit and debit cards, UPI as well as popular digital wallets. All transactions are processed securely to ensure your information is protected.
How can I contact Adaaz for further inquiries?
You can reach us via email at support@adaaz.in or by phone at +91-8971766210. Our customer service team is available Monday to Friday from 9 AM to 6 PM to assist you with any questions or concerns.